Privacy Policy

Last Updated: 20-12-2025

Shatechltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website vendatill.com, and our cloud-based POS system (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect different types of information for various purposes to provide and improve our Service.

1.1. Information You Provide to Us (Your Account Data)
  • Personal Identification Information (PII): When you create an account, you provide us with personal information, including your name, email address, phone number, and business name.
  • Billing Information: To process your subscription payments, our third-party payment processor (e.g Airtelmoney) will collect and store your payment details. We do not store your full payment information on our servers.
1.2. Information You Input into the Service (Your Business Data)
  • Service Data: While using our POS, you and your Users will input data, including:
    • Transaction Data: Sales records, order details, payment methods, returns, etc.
    • Inventory Data: Product names, SKUs, prices, stock levels, etc.
    • Your Customer Data: Information about your customers that you choose to store, such as their name, email, phone number, and purchase history.
  • You are the "Data Controller": You own this data. You are responsible for ensuring you have the legal right (e.g., consent) to collect and store your customers' personal information in our system. We act as the "Data Processor" on your behalf.
1.3. Information We Collect Automatically (Usage Data)
  • Log and Usage Data: We automatically collect information when you access and use the Service. This includes your IP address, browser type, operating system, pages visited, access times, and the referring website address.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies, but some parts of our Service may not function.
2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide and Maintain the Service: To operate your account, process transactions, manage inventory, and provide multi-store functionality.
  • To Process Payments: To bill you for your subscription.
  • To Communicate With You: To send you service updates, security alerts, support messages, and marketing communications (which you can opt-out of).
  • To Improve Our Service: To analyze usage trends, understand how our Service is used, and develop new features.
  • To Ensure Security: To monitor for and prevent fraudulent, unauthorized, or illegal activity.
  • To Comply with Legal Obligations: To respond to lawful requests, court orders, and legal processes.

We will NEVER sell your Personal Information or Your Business Data to third-party marketers.

3. How We Share and Disclose Your Information

We do not share your personal information except in the limited circumstances described below:

  • Third-Party Service Providers: We share information with trusted third-party companies that help us operate, provide, and improve the Service. These include:
    • Payment Processors to handle your payments.
    • Cloud Infrastructure Providers to host our software and your data
    • Analytics Tools to help us understand usage.
    • Customer Support Tools to manage communications. These providers are bound by confidentiality obligations and are only permitted to use the information to perform services for us.
  • Legal Compliance and Safety: We may disclose your information if we believe it's necessary to:
    • Comply with a law, regulation, or legal request.
    • Protect the safety, rights, or property of us, you, or others.
    • Detect, prevent, and address fraud or security issues.
  • Anonymized, Aggregated Data: We may share data that has been fully anonymized and aggregated (so that it cannot identify you or your business) with third parties for industry analysis, benchmarking, or marketing.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Security

We take the security of your data very seriously. We use industry-standard administrative, technical, and physical safeguards to protect your information. This includes:

  • Encryption: Using SSL/TLS to encrypt data in transit.
  • Access Controls: Limiting access to your data to only those employees and contractors who need it to perform their jobs.
  • Secure Infrastructure: Hosting your data in secure, world-class data centers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Information and Your Business Data for as long as your account is active or as needed to provide you with the Service.

After you terminate your account, we may retain your information for a commercially reasonable period to:

  • Comply with our legal obligations (e.g., for tax and accounting).
  • Resolve disputes.
  • Enforce our agreements.

After this period, we will securely delete or anonymize your information.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request copies of the personal information we hold about you.
  • Right to Rectification: You have the right to correct any information you believe is inaccurate.
  • Right to Erasure (Deletion): You have the right to request that we delete your personal information, under certain conditions.
  • Right to Object/Restrict Processing: You have the right to object to or restrict our processing of your personal information.

To exercise these rights, please contact us at the email below. You can access and update most of your account information directly through your account settings.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our Platform.

9. Contact Us

If you have any questions or complaints about this Privacy Policy or our information-handling practices, you may contact us at shatechltd@gmail.com