Terms of Service


Last Updated: 20-12-2025

These Terms of Service (Terms) govern your access to and use of our cloud-based point-of-sale (POS) system, including our website vendatill.com, our software, and all related services.

Please read these Terms carefully. By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

You are entering into these Terms on behalf of the company or other legal entity you represent. You warrant that you have the authority to bind that entity to these Terms.

1. Definitions
  • Service: Refers to the SaaS (Software-as-a-Service) POS platform, website, and all related software and support provided by us.
  • Subscriber: The entity or individual who creates an account and subscribes to the Service (referred to as you).
  • User: Any individual authorized by the Subscriber to access the Service on their behalf (e.g., an employee, manager, or cashier).
  • Your Data: Any and all information, data, and content that you, your Users, or your customers upload, input, or generate through the Service. This includes sales data, inventory lists, customer information, and reports.
  • Our Content: The software, website, logos, graphics, text, and all other intellectual property owned by [Your Company Name].
2. The Service
2.1. License to Use the Service

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your internal business operations.

2.2. Multi-Store Management

If you subscribe to a plan that includes multi-store management, you are permitted to manage multiple physical business locations ("Stores") under a single Subscriber account, as defined by your specific subscription plan. You are responsible for all activity conducted through your account across all Stores.

2.3. Service Availability

We will use commercially reasonable efforts to make the Service available 24/7, except for: (a) planned downtime (which we will try to schedule during off-peak hours) and (b) any unavailability caused by force majeure events, internet service provider failures, or other factors beyond our reasonable control.

3. Account and User Obligations
3.1. Account Registration

You must provide accurate, complete, and current information when registering for an account. You are responsible for keeping this information up-to-date.

3.2. Account Security

You are solely responsible for all activities that occur under your account. You must maintain the confidentiality of your account password and any User passwords. You must immediately notify us at shatechltd@gmail.com of any unauthorized use of your account or any other breach of security.

3.3. User Conduct

You are responsible for the conduct of your Users. You agree to ensure that your Users comply with all provisions of these Terms. You agree not to:

  • Use the Service for any illegal, fraudulent, or harmful purpose.
  • Reverse engineer, decompile, or otherwise attempt to discover the source code of the Service.
  • Resell, lease, or sublicense the Service to any third party.
  • Use the Service to store or transmit any material that is infringing, libelous, or otherwise unlawful or tortious.
  • Interfere with or disrupt the integrity or performance of the Service.
4. Fees, Payments, and Subscriptions
4.1. Subscription Plans

The Service is offered on a subscription basis. We offer different subscription plans with different pricing, as detailed on our Pricing Page.

4.2. Billing

We will bill you in advance on a recurring, periodic basis (e.g., monthly or annually) through our third-party payment processor. All payments are non-refundable, except as required by law or at our sole discretion.

4.3. Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel it. You can cancel your subscription at any time through your account settings or by contacting us. The cancellation will take effect at the end of the current billing cycle.

4.4. Free Trials

We may offer a free trial of the Service. At the end of the free trial period, your subscription will automatically convert to a paid plan, and we will charge you the applicable subscription fees unless you cancel before the trial ends.

4.5. Price Changes

We reserve the right to change our subscription fees at any time. We will provide you with reasonable prior notice (e.g., 30 days' notice) of any fee changes.

5. Data & Intellectual Property
5.1. Ownership of Your Data

You own all of Your Data. We do not claim any ownership rights to it. These Terms do not grant us any rights to Your Data, except for the limited license required to operate the Service.

5.2. License to Us

You grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and display Your Data solely for the purposes of:

  • Operating, providing, and improving the Service.
  • Preventing or addressing service, security, or technical issues.
  • Providing customer support to you.
  • As required by law.
5.3. Anonymized Data

We may collect, use, and analyze aggregated, anonymized, and statistical data derived from Your Data (e.g., sales trends, inventory benchmarks). This data will be fully anonymized and will not identify you, your business, or your customers. We own all rights to this anonymized data and may use it for any purpose, including for industry analysis, benchmarking, and marketing.

5.4. Ownership of Our Content

We own and will continue to own all right, title, and interest in and to the Service and Our Content, including all related intellectual property rights.

6. Termination
6.1. Termination by You

You may cancel your subscription and close your account at any time.

6.2. Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause.

  • For Cause: If you breach these Terms, we may terminate your account immediately without notice.
  • For Convenience: We may terminate your account for any reason with 30 days' prior written notice.
6.3. Effect of Termination

Upon termination, your license to use the Service will immediately cease. We will have no obligation to maintain Your Data and may delete it after a commercially reasonable period. You are responsible for exporting Your Data before your account is terminated.

7. Disclaimers & Limitation of Liability
7.1. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

7.2. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL [YOUR COMPANY NAME], ITS AFFILIATES, OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE;
  • (b) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
  • (c) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE;
  • (d) ANY BUGS, VIRUSES, OR TROJAN HORSES THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8. Indemnification

You agree to defend, indemnify, and hold harmless Shatechltd and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with: (a) your access to or use of the Service, (b) your violation of these Terms, (c) Your Data, or (d) your violation of any third-party rights, including intellectual property rights.

9. General Provisions
  • Governing Law: These Terms shall be governed by the laws of Malawi, without regard to its conflict of law provisions.
  • Changes to Terms: We may modify these Terms at any time. We will post the revised Terms on our website and update the "Last Updated" date. Your continued use of the Service after the changes take effect constitutes your acceptance of the new Terms.
  • Contact Us: If you have any questions about these Terms, please contact us at shatechltd@gmail.com.